6 steps

Guest QR Ordering

Let guests scan an in-room QR code, browse your menu on their own phone, and place a food order that lands straight on your Orders board.

How QR Ordering Works

QR ordering turns every room into a self-service ordering point. The flow is simple: 1. The guest scans a QR code in the room (on a card, the desk, or the TV). 2. Their phone opens your branded menu — no app to download. 3. They browse categories, pick items, choose modifiers, and submit. 4. The order appears instantly in the New column of your Orders board. Because guests order without calling, you capture more requests, reduce phone load on staff, and the kitchen gets clear, written orders with no mishearing. Everything you set up in the Menu, Modifiers, and Promotions tabs is exactly what guests see.

Turn On Built-in Menu Ordering

Open the Settings tab in Food & Beverage. Make sure: 1. The property is enabled — the Enable F&B for this group switch shows Enabled. 2. Ordering Method is set to Built-in Menu (the other option, URL Redirect, sends guests to an outside ordering site instead). With Built-in Menu selected, guests order through your own menu and orders flow into the board. Click Save Settings. If you choose URL Redirect, scanning the QR sends the guest to the external link you enter instead, and orders will not appear on your board.

Generate a QR Code That Opens the Menu

QR codes are designed in the Room Service section under the QR Codes area. When creating a code, set its destination to F&B Menu so scanning it opens your food menu (other destinations point to the services request page or an external link). The QR Studio lets you customize the look — template layout, title and subtitle text, colors, dot shape, and a border — so the printed code matches your property's style. Use a clear title like "Scan to Order Food" and your property name so guests know exactly what it does.

Download and Place the Codes

From the QR designer you can download the finished code as: - PNG — for digital screens or quick prints - SVG — for sharp printing at any size - PDF — a ready-to-print card layout You can also Copy URL or Open the menu link to preview it yourself first. Print the codes and place one in every room — on the desk, the nightstand card, or a small stand. Test by scanning with your own phone: confirm the menu opens, the right items show, and a test order lands on the board before rolling it out to guests.

What the Guest Sees and Pays

When a guest scans, they see your live menu: categories, photos, prices, calories, and allergen tags. Sold-out and hidden items do not appear. As they pick items and modifiers, the total updates automatically. At checkout they choose from the payment methods you enabled in Settings — Room Charge, Cash on Delivery, Card on Delivery, or Online Payment. If you set Kitchen Hours, guests outside those hours are told the kitchen is closed. Any service charge or tax you configured is shown clearly before they confirm, so there are no surprises on the bill.

Best Practices for In-Room QR

Get the most from QR ordering: - Print large, clean codes with strong contrast; faded or tiny codes are hard to scan. - Add a short instruction line: "Scan with your camera to order food to your room." - Keep the menu fresh — hide sold-out items promptly so guests never order what you cannot make. - Watch the Orders board during service hours so QR orders are accepted quickly. - Generate one code that opens the menu and reuse it for every room, or create per-room codes if you want to know which rooms scan most via the scan count shown in the QR list.