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Operations & Source Reports

See where your bookings come from and how your operation is running using the Booking Source, Cancellation, Payment, and Housekeeping Compliance reports.

Find the operations and source reports

These reports live in a few different categories of the Detailed Reports grid: - Booking Reports - Booking Summary, Booking Source, Cancellation Report - Financial - Daily Revenue, Payment Methods Breakdown, Refunds, Day Closing - Operations & Compliance - Housekeeping Compliance Audit Together they tell you where business is coming from, how guests pay, what gets cancelled, and how your team is performing behind the scenes. Open any one with its View Report button.

See which channels bring you bookings

The Booking Source Report shows where each reservation originated - your own website, the WhatsApp agent, a walk-in, or an OTA such as Booking.com or Airbnb. For each booking it lists the check-in date, guest, status, nights, source, and revenue. The chart breaks your bookings down by source so you can see, at a glance, which channels drive the most business. If a high-commission OTA dominates, that is a cue to push your own direct channels - the website and the WhatsApp agent - to keep more of each booking.

Investigate lost revenue with the Cancellation Report

The Cancellation Report lists every booking that was cancelled in the period. Each row shows: - The cancelled date, guest, original check-in and check-out, and nights - The booking source and the cancellation reason - Amount Paid, Amount Refunded, and the Amount Lost The summary totals your cancellation count and the revenue lost. Watch for patterns - one source or one room cancelling repeatedly may point to a pricing, policy, or quality problem worth fixing.

Check how guests pay

Two financial reports cover money collection: - Payment Methods Breakdown - every transaction with the date, guest, status, source, who collected it, the payment method (cash, card, transfer, online), and amount. The chart shows the share each method represents. - Day Closing Report - a daily cash-and-card close-out listing every payment with its category, method, type, amount, and who received it, ending with a Net Total. Use Payment Methods to understand guest habits, and Day Closing each evening to reconcile the cash drawer against what the system recorded.

Track refunds

The Refunds Report lists money returned to guests during the period. Each row shows the date, a reference number, the product or item, the property group, the refund source, the payment method, and the amount (shown as a negative). The summary totals the number of refunds and the total amount refunded. Reviewing refunds regularly helps you catch errors, spot which products or rooms generate the most returns, and keep your net revenue figures honest.

Audit operations with the Housekeeping Compliance report

The Housekeeping Compliance Audit (a Pro plan feature) is an audit trail of operational actions. Each row records the event time, the staff member (actor), the action taken, the type of item it affected, and the source. Use it to answer accountability questions: who marked a room clean, when a task was completed, and whether procedures were followed. The summary counts total audit events and how many different staff members were involved. It is printable and exportable like every other report, which makes it ideal for management reviews.

Combine reports for a fuller picture

These reports are most powerful when read together over the same date range: 1. Booking Source shows where demand comes from 2. Cancellations shows how much of it falls through 3. Payment Methods and Day Closing confirm the money was actually collected 4. Refunds shows what went back out 5. Housekeeping Compliance confirms the rooms were serviced Reading them as a set turns scattered numbers into a clear story of your operation - from the moment a booking arrives to the moment the room is ready for the next guest. Export any of them to share with your team or owner.